FAQ

Q1: How long does delivery take within the UAE?
A1: Standard delivery time is 1–3 working days across the UAE. For Dubai & Sharjah, many orders arrive same or next day.

Q2: Do you offer Cash on Delivery (COD)?
A2: Yes ✅ Cash on Delivery is available for all orders within the UAE.

Q3: What are the shipping charges?
A3: We offer Free Shipping on all orders across the UAE 🚚✨

Q4: How can I track my order?
A4: Once your order is shipped, you will receive an SMS/Email with tracking details. You can also check status through our “Track Your Order” page.

Q5: What if I receive a damaged or wrong product?
A5: If you receive a defective or wrong item, please contact us within 3 days of delivery. We will arrange a replacement or refund as per our Refund Policy.

Q6: Can I cancel my order?
A6: Orders can only be cancelled if they have not been dispatched yet. Once the order has been handed over to the courier, cancellation is not possible.

Q7: How can I contact customer support?
A7: You can reach us directly via:
📞 WhatsApp: +971 54 382 3218
📧 Email: ecoluxesofficial@gmail.com